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Remote Printing

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Dennis Park, User (Posts: 3)

Jul 13, 2018 8:21:21 pm EDT

Client PC : Window 7 and Window 10
Host PC : Window XP

I have no trouble printing normal pages( pdf, word, etc.), but a check.
So I go to Host PC and click Print to print a check. The dialogue window where I choose "Print All pages" or "Select Page", etc. shows loading first and disappears. Therefore I have no chance to see my local printer page.

Please help.

Thank you in advance.

Conrad, Support (Posts: 2938)

Jul 15, 2018 1:31:22 pm EDT

Hi Dennis,

Thank you for your post.

I have no trouble printing normal pages( pdf, word, etc.), but a check.

Can you print pdf, word files with Remote Utilities printer successfully? Could you please clarify what you mean by check in this case?

Dennis Park, User (Posts: 3)

Jul 16, 2018 11:53:55 am EDT

Support level: Free or trial

Hello Conrad,

Yes, I am able to print pdf and word files with Remote Utilities. What I mean by "a check" is that we have a business application to print a paycheck, but when I try to print from the computer app, it identifies Remote Utilities Printer and I go Print. After that, the Remote Printing window from Remote Utilities shows loading and it disappears. So I am unable to select "Print All Pages", "Print Selected Pages", "Save All Pages", or "Save Current Pages" options.

Thank you.

Conrad, Support (Posts: 2938)

Jul 17, 2018 7:37:31 am EDT

Hi Dennis,

Could you tell us the name of the application? We'll see if we can reproduce the issue.

Thanks!

Dennis Park, User (Posts: 3)

Jul 17, 2018 6:19:02 pm EDT

Support level: Free or trial

Hello Conrad,

The name of program is "Yardi Professional Property Management".

Thanks.

Conrad, Support (Posts: 2938)

Jul 18, 2018 12:37:36 pm EDT

Hi Dennis,

Unfortunately, we couldn't manage to test it with the software itself. We can guess, however, that the problem may occur because of specific printing properties.

Have you tried printing with the help of Microsoft XPS Doc writer or Microsoft Print to PDF. That might be a workaround to this problem.

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