Alt Key held when turning off full control

8 Lettr, User (Posts: 5)

May 29, 2018 9:33:52 am EDT

Support level: Free or trial
I like that you can press Alt+F12 to turn on or off remote control (so you don't have to end the session by taking the mouse to the edge of the screen). But there's a major issue that makes this impractical-- Because Alt is held when starting the keyboard shortcut, it remains held after "F12" is pressed, and the remote control is disconnected. So when someone sits down at the computer, everything acts funny, nothing acts right, all because "Alt" is held down by the computer. (The remote host sent "Alt Down" then disconnected, never sent "Alt Up"). So if the person at the computer doesn't know to press and release Alt to fix it, he restarts the computer. Is this a issue that can be fixed?

RU Viewer

Conrad, Support (Posts: 2592)

May 29, 2018 10:21:24 am EDT


Thank you for your message.

Your observation makes sense. We will review it and see what we can do.

8 Lettr, User (Posts: 5)

May 29, 2018 10:27:30 am EDT

Support level: Free or trial
Thank you very much.

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