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non-LAN time-outs

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dave damron, User (Posts: 3)

Dec 29, 2017 2:11:40 pm EST

I'm wondering if there is a way to set either the host or the remote viewer to allow a constant connection to be maintained via direct ID connection through the internet (non-LAN) even when no activity is detected for some time (2+hours). As of now it looks like Viewer becomes disconnected after being inactive for a certain time.

Conrad, Support (Posts: 2926)

Dec 29, 2017 5:54:29 pm EST

Hello Dave,

Thank you for your post.

As of now it looks like Viewer becomes disconnected after being inactive for a certain time.

This is not a program's feature. It looks like a connectivity problem. It would help looking at the Host log - feel free to create a support ticket and submit your Host log/logs for examination. The Host logs are located in C:\Program Files(x86)\Remote Utilities - Host\Logs\

dave damron, User (Posts: 3)

Dec 29, 2017 6:07:03 pm EST

Support level: Free or trial

I'll be testing it on a different IP/ISP tonight and will post if I have any issues. If so, I will post host files. I was mostly concerned with it being a built in feature of Remote Utilities. Thank you for the quick reply

Conrad, Support (Posts: 2926)

Dec 29, 2017 6:52:05 pm EST

Hello Dave,

Just wanted to clarify if you use direct connection or Internet-ID connection? You can read their definitions here in the glossary.

dave damron, User (Posts: 3)

Jan 02, 2018 4:15:42 pm EST

Support level: Free or trial

I am using the Internet-ID Connection option

Conrad, Support (Posts: 2926)

Jan 02, 2018 5:00:38 pm EST

Hi Dave,

Thank you for sending the log. Let's communicate via the ticket then.

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