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RU Server lists hosts as Idle. Viewer see's hosts as Offline

Nijel Terry, User (Posts: 29)

Nov 12, 2017 11:43:35 pm EST

After configuring my self hosted server and hosts I am unable to connect to the hosts through the Viewer.  On the server side I can "see" the hosts as all idle. The server lists the IP addresses and PC names but on the viewer I am unable to connect to them.

I'm sure that my dynamic dns is running on the server and the Viewer information is correct with the "default server" unchecked and my dynamic DNS name in the custom server type box.

I'm sure that port forwarding for 5655 is done both on my cable modem and on the router the server is plugged into.

I disabled all firewalls and Ddos protection on the router and cable modem to see if that was causing issue but nothing changed. (I re-enabled those settings afterwards)

The windows firewall is off on the server.

I can't think of anything else to do.  The most interesting part of this is apparently the server can see the hosts but the hosts can't be connected to.

Please help!


Nijel Terry, User (Posts: 29)

Nov 13, 2017 1:28:46 am EST

Very embarrassed I did forget to change my Viewer settings from Default to my dynamic dns server. I thought I had done that but I must have overlooked it. I'm getting connectivity now! Phew!!

Conrad, Support (Posts: 2616)

Nov 13, 2017 7:47:29 am EST

Hello Nijel,

No problem ) I'm glad to hear you figured out the problem. Feel free to post here or submit a ticket whenever you need any assistance.

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