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Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

MSI one click installer seems to be random if it works.

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Ashley Griffin, User (Posts: 61)

Dec 20, 2016 12:34:20 am EST

Hi

I created a 1 click installer (private server, no IP v6).  Worked fine on Windows 7 Pro, Windows Server 2003 (logged in as an administrator) it installed, never got an Internet ID, had to remove, restart then re-install as "right click run as administrator" even though i was logged in as an administrator, after a restart it for the internet ID.

Server 2008 R2, installed as logged in administrator, got the icon, no internet ID, removed, restarted, re-installed as "right click run as administrator" still no internet ID after a restart, its the same EXE file that worked in Windows 7 Pro and the Server 2003, all in the same domain.

I can resolve the private server DNS name, theirs no antivirus installed on these servers, the local firewalls are off.... so...... how do i debug this, been working on getting this installed the past 4 hours.

Many Thanks

Conrad, Support (Posts: 2450)

Dec 20, 2016 7:47:57 am EST

Hello Ashley,

Please, confirm that it's the Viewer 6.5.0.8 and Host 6.5.0.8 that you used for building the one-click installer.

Ashley Griffin, User (Posts: 61)

Dec 20, 2016 8:32:12 am EST

Hi, its all the same version used (6.5.0.5), have you released another new one?

Conrad, Support (Posts: 2450)

Dec 20, 2016 8:34:59 am EST

Yes, two actually. There were some fixes to how Internet ID is generated, perhaps your issue is related to them.

https://www.remoteutilities.com/product/release-notes.php

Please, update your Viewer and use the new Host to build your one-click installer.

Ashley Griffin, User (Posts: 61)

Dec 20, 2016 8:40:02 am EST

Will i need to update the private server as well?
Edited:Ashley Griffin - Dec 20, 2016 8:41:42 am EST

Conrad, Support (Posts: 2450)

Dec 20, 2016 8:53:51 am EST

Hi Ashley,

Yes, it is recommended.

Ashley Griffin, User (Posts: 61)

Dec 20, 2016 9:11:02 am EST

How do i know if the server upgraded, says version 2.5???

Conrad, Support (Posts: 2450)

Dec 20, 2016 9:23:58 am EST

We'll fix that About window. Meanwhile, you can just check the exe file properties. It should say 2.5.0.8.

Ashley Griffin, User (Posts: 61)

Dec 20, 2016 9:44:02 am EST

Server upgraded (didnt need a restart)...

Created an new MSI, appears to work, except this one server (2008r2), so what do i need to do to remove the install completely (files, registry etc..) so i can attempt a new install?

Conrad, Support (Posts: 2450)

Dec 20, 2016 9:53:26 am EST

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