WinNT security functionality failure - viewer can no longer long on

Justin Park, User (Posts: 1)

Oct 21, 2016 9:35:11 am EDT

Support level: Free or trial
Hi there All,

I've been using RUT for some time now - ever since  [censored] decided their free-forever basic service would no longer be free. In that time I've been using WinNT authentication on my hosts to authentication AD-based users - in the course of the past week this stopped working - I suspect a Windows Upd ate approved and applied through WSUS.

I've tested with three different instances, each with host computer and user joined to the same domain (each in different forests without trusts). In each case the viewer (multiple separate installs) is unable to log on.

From the host log file:
21.10.2016---10:15:33:633 35 Password is incorrect or error occurs.

I've not managed to locate any related events in the various domain controller or host Security event logs.

To work around this we've had to switch over to using Remote Utilities security which of course means creating a master password and user accounts (another se t of credentials per user) on each host.

Has anyone else run into this issue? Is the Usoris team aware of such a problem?


Conrad, Support (Posts: 2591)

Oct 22, 2016 11:26:04 am EDT

Hello Justin,

Thank you for your report. It has been forwarded to our engineers for testing and examination. Since we cannot exactly reproduce your environment here, perhaps your help would be needed for us to diagnose the cause of the issue. I'll get back to you soon with clarifying questions.

Thank you.

Conrad, Support (Posts: 2591)

Oct 24, 2016 10:01:55 am EDT

Hello Justin,

After Windows had updated did the Host settings stay the same or did they just reset?

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