Community

'stopped working' msg

Links used in this discussion

Tom Cantlon, User (Posts: 6)

Aug 23, 2016 5:32:58 pm EDT

I keep getting a windows msg that "remote utilities has stopped working" with the "close" or "find a solution" btns. When the system is booted RU works. Somewhere along the line it fails like this. When it does it will still allow me to log on, but won't let me view. Where can I find the cause? A particular windows log search string? An RU log? Or maybe you're familiar with this?

Conrad, Support (Posts: 2923)

Aug 23, 2016 6:19:25 pm EDT

Hello Tom,

Thank you for your post.

Could you please clarify if this is the Host or the Viewer in question? Also, what is the version number?

Looking forward to your reply.

Tom Cantlon, User (Posts: 6)

Aug 24, 2016 1:26:58 pm EDT

Support level: Starter

Sorry. It's host. V 6.3.0.6

Conrad, Support (Posts: 2923)

Aug 24, 2016 4:00:16 pm EDT

Hello Tom,

It could be a bug that has been fixed in the beta version. Could you please download and install beta and let me know if the issue persists.

Thank you.

Submit a reply

^* Website time zone: America/New_York (UTC -4)