Tray icons do not expand on viewer machine

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Lee Pope, User (Posts: 1)

Aug 09, 2016 1:10:07 pm EDT

Support level: Free or trial
On the host, when multiple folders are open and represented by a single folder icon in the tray, when hovering a mouse over the icon, the folder list expands so that you can select the folder to work with.  On the viewer, this expansion is not visible.  It is there, because you can blindly click in the area and a folder is selected, but you can not see the list.  The host I have is a Windows 7 pro machine and the viewers have been 6.2 and 6.3 on Win7, 8.1 and Win10.   All tray icons exhibit the same behavior.  You can right click on empty tray area and see a context menu on the viewer machine.  Is there a fix for this?


Conrad, Support (Posts: 2591)

Aug 09, 2016 2:24:15 pm EDT

Hello Lee,

You need to enable "Capture alpha blending windows" option in the connection properties. Please, follow the steps described on this page:

That said, I also recommend you upgrade both modules to the most recent version which is if you haven't done that already.

Don't hesitate to ask me if you have other questions.

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