This happens all the time. When I Alt-Tab out of the session to another window on my computer, when I go back to the session, the Alt key is stuck down, or the shift key is stuck down. This happens multiple times per day, its horrible. I have to completely exit the viewer and the entire program, then go back into it. Multiple times, everyday, and it happens on multiple computers.
My local computer is Windows 10. The computers I connect to are various, XP, 7,8,10.
It is NOT sticky keys. I don't push the same key 5 times and activate the accessibility features.
It's like remote utilities doesn't realize that the keys have been released.
Very very very frustrating.