Host shows logging in then goes idle or offline

newremoteuser2015, User (Posts: 3)

Mar 03, 2016 12:54:48 am EST

Support level: Free or trial
Vewier version:  Running Windows 7 Professional on Optiplex desktop.
Host version:  Running Windows 10 Professional on Dell Latitude 3150 laptop.

I can generally log into the host at first.  Then if I logoff or lose the connection (see the trying to reconnect message) after that it was say "logging on" for 10 seconds or so and then go to "idle or offline".
Often if I restart the host it starts to work again.  This is not just with this hosts on this machine and operating system but it happens on other hosts running windows 8, 7, or even XP, though it seems like the xp machines are more stable.

Thanks for any help you can give me,
Edited:newremoteuser2015 - Mar 03, 2016 12:55:16 am EST

Conrad Sallian, Support (Posts: 2591)

Mar 03, 2016 10:59:56 am EST


Thank you for your message.

Since we'll need to ask you to send the log files, I will convert this topic to a support ticket. You will receive a message from our support soon.

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