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Can no longer 'Update outdated hosts'

Mike G, User (Posts: 41)

Oct 13, 2015 11:58:26 am EDT

Hi Conrad,
I've got an issue whereby I try to update a remote host via a clean MSI host installer and I get the following error:

***** Start of log *****
Data: 13/10/2015 16:45:07
Action: install/upgrade.
Checking files of the RUT Host.
Host files not found!

No idea why it no longer works. our other licensed user has no problem updating any remote host. Currently on viewer 6.3.0.2 trying to push out a 6.2.0.1 MSI.

Thanks,

Conrad Sallian, Support (Posts: 2923)

Oct 13, 2015 12:11:04 pm EDT

Hello Mike,

Currently on viewer 6.3.0.2 trying to push out a 6.2.0.1 MSI.

This looks like a version mismatch. The Viewer checks the Host's installer version against its own version before the update.

It is highly recommended that you first upgrade the Viewer to the most recent version (6.3.0.6) and then upgrade your Hosts to the same version. Having different versions of Viewer and Host can result in unpredictable behavior and issues hard to diagnose.

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