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Dual Monitors - One Portrait, One Landscape

Jamie Boucher, User (Posts: 1)

Jun 07, 2015 1:47:04 pm EDT

Support level: Free or trial
Remote Utilities has a hard time with navigating 2 different orientations.  It tries to view my Portrait viewing monitor as landscape, making navigation nearly impossible.

Does anyone have a workaround for this?

Jamie
Edited:Jamie Boucher - Jun 07, 2015 2:01:48 pm EDT

Conrad Sallian, Support (Posts: 2492)

Jun 08, 2015 6:51:39 am EDT

Hello Jamie,

On the remote side (Host) please enable the "Use legacy capture mode" in Settings for Host -> Options. Let me know if that fixes the issue.

Thank you.

josh jones, User (Posts: 1)

Sep 15, 2017 7:21:58 pm EDT

Support level: Free or trial

Conrad Sallian wrote:

Hello Jamie,

On the remote side (Host) please enable the "Use legacy capture mode" in Settings for Host -> Options. Let me know if that fixes the issue.

Thank you.

i'm having the same issue and its 2017, why is this still a bug?

Conrad, Support (Posts: 2492)

Sep 16, 2017 10:45:01 am EDT

Hi Josh,

Just responded to your ticket. Have you tried to enable this "Use legacy capture mode" option?

ThomasP, User (Posts: 22)

Jul 17, 2019 9:39:37 am EDT

Hello,

Just for information, I had the same issue and the "Use legacy capture mode" option fixed the problem.

Regards,
Thomas

Polina Krasnoborceva, Support (Posts: 686)

Jul 17, 2019 11:58:35 am EDT

Hello Thomas,

Thank you for your message.

I'm glad to hear it worked for you!

Don't hesitate to post another message if you need assistance.

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