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Windows 8 viewer to windows 7 host

hobsonny, User (Posts: 1)

Mar 06, 2015 8:49:47 pm EST

I have a windows 7 host. Am trying to connect from a laptop running windows 8. I know the host is win7 pro. Not sure about the client. It connects fine. I can see the host screen but the mouse and keys do not work from the win 8 client. I have checked the host settings and the client settings. Any ideas?

Conrad Sallian, Support (Posts: 2926)

Mar 08, 2015 10:05:51 am EDT

Hello,

Thank you for your message.

Please, check that:

1. You didn't accidentally pressed the Full Control / View toggle icon (it's the first icon on the toolbar in the Full Control mode). When it is pressed, you are in Full Control mode. When it isn't, you are in View only mode with mouse and keyboard not working.

2. Provided that #1 is not the case, does this happen all the time or do the keys work after you re-initiate the remote session?

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