Community

Non-Responsive Host

Frank Smith, User (Posts: 18)

Jul 07, 2014 10:32:38 am EDT

Five Hosts all on Windows 7
Four of the five work fine for remote control.
The fifth one, login fine, see the remote screen, but there is no mouse or keyboard
response.
All Setup seems to be the same as the other four.
All using W7 Firewall with Avast as the anti-virus.
What have I missed?

Anton Kalugin, User (Posts: 209)

Jul 07, 2014 11:07:30 am EDT

Support level: Free or trial

Hello Frank,

Thank you for your message.

Could you please perform the following steps:

1. Check in Settings for Host -> Security -> Modes tab. Full control checkbox must be unchecked.
2. Reboot your Host.

Looking forward to your reply.

Frank Smith, User (Posts: 18)

Jul 07, 2014 1:41:59 pm EDT

Support level: Free or trial

Thanks, it was Checked... the only one of the five.

Anton Kalugin, User (Posts: 209)

Jul 07, 2014 2:03:38 pm EDT

Support level: Free or trial

You are welcome, Frank ;)

Submit a reply

^* Website time zone: America/New_York (UTC -4)