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Attended access entries disappear after connection is closed

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Snowbound, User (Posts: 15)

Jul 26, 2026 11:00:47 pm EDT

Viewer 7.8.4 and current host off your website. I created an entry for unattended access. The entry was saved in my portable version of remote util on my downloads folder. I decided to remove the unattended aspect and enable Ask User Permisison on the host. I create the entry in my viewer. The entry is saved. I click on the entry I connect after the host person accepts my connection. When I close the connection the entry disappears. I have spent an hour trying to figure out what the heck is going on. Both are Win11 25H2 boxes..

Pauline, Support (Posts: 3094)

Jul 27, 2026 8:03:15 pm EDT

Hello,

Thank you for your message.

This might’ve been caused by an address book file being somehow damaged/corrupted. Could you please try restoring your address book from one of the automatically created backups as described here, add the remote connection to the address book and see if it stays? In addition, please also make sure you’ve restarted Host after updating settings in order for them to be applied.

Let us know if this helps.

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