Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

Connection Stopped Working

David McCormick, User (Posts: 2)

Jun 26, 2014 8:36:45 am EDT

I've been using RemoteUtilities for about 3 months and yesterday during a session it disconnected and stopped working.  I checked the server install on the host PC and it is up to date and pinging it gets a response (using ping and getting 4 responses on both host and client).  On the client side I uninstalled and reinstalled the program and entered the server number.  However, when I select "full control" it clicks quickly over to "offline".

Anton Kalugin, User (Posts: 210)

Jun 26, 2014 9:24:28 am EDT

Hello David,

Could you please send us your Host log file. You can find it in %Your_Host_Folder%\Logs

Looking forward to your reply.

David McCormick, User (Posts: 2)

Jun 30, 2014 8:43:58 am EDT

I happened to right click on the program icon and "Run as Administrator" just to see.  And it worked!  

I've never had to do that before - but I'm glad I got it figured out.

Anton Kalugin, User (Posts: 210)

Jun 30, 2014 9:59:51 am EDT

David, we are glad too. :)

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