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Windows Server 2025 DC

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Support level: Pro
Hi,
Using the latest Server and Host 7.6.2.0 on all my computers. Now I have to set up 2 new Windows Server 2025 DataCenter. Everything was working well BEFORE I promote the server to a Domain Controller. Since then, the Remote Utilities services doesn't start, reaching a timeout. And I can't even uninstall the software, it gets stuck trying to uninstall and no response.
Any idea how to solve this?
Hello Alain,

Thank you for your message.

Just to make sure, have you already added Remote Utilities installation folders to an exception list of you a/v software as described in this guide?

Looking forward to your reply.
Support level: Pro
Yes, always do. I've demoted my Windows Server 2025 to a Non Domain Controler, reinstalled Remote Utilities Host and it works. As soon as I promote the server to a Domain Controler, RemoteUtilities service stopped working, and the host agent doesn't start. Can't even uninstall the host. Problem probably related to Windows Server 2025 messing up some services, because Windows Antivirus stop working too after the promote process. I'll continue investigating to resolve the issue.
Hello Alain,

Thank you for the clarification.

I will forward the issue to our development department so we can test it out in our environment to see if we can reproduce the issue and implement a fix for it.

I’ll keep you updated on this issue.
Support level: Pro
After many tests, I've found that local users can't log on anymore after upgrading 2025 to DC, that could be related to the problem.
So, only way to make it work (for the moment) is uninstall RemoteUtilities BEFOREupgrading to DC, otherwise it won't work and you won't be able to uninstall it after the upgrade. When the upgrade is done, you can install it and it'll work.
Hi Alain,

Thank you for the update.

I will forward this information to our developers to see if they’re able to reproduce the issue in our environment.

Let us know if you have any additional questions.
Support level: Free or trial
I can confirm this is still an issue with 7.6.2.0 on 7/30/25. I installed prior to promoting this machine to a domain controller and I had to manually remove it from the machine as I couldn't revert it back.
Hello Shawn,

Thank you for your message and confirming the issue.

I will have to double-check with our development team whether they were able to reproduce the issue and if we can expect a fix for it in the next update.

I’ll get back to you with an update on this shortly.
Support level: Pro
I've just installed 7.7.3.0 and issue seems to be fixed. Now I can log on remotely to DC Controller running Windows Server 2025.
Thank you! Great job!
Hi Alain,

I’m glad to hear we were able to fix the issue and it works for you now!

Please feel free to reach out if you have any questions or need our assistance.

Thank you!
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