Alain Paradis's community posts

Remote Server access gone

Alain Paradis, User (Posts: 9)

Dec 22, 2021 11:19:47 am EST

Support level: Pro

Yes, everything is updated to the latest version, license is installed on the RU server and in my viewer...

Remote Server access gone

Alain Paradis, User (Posts: 9)

Dec 22, 2021 10:08:45 am EST

Support level: Pro

Still no go for me... weird thing is that on all of my connection on my RU server (local) 2 are working, all others RU Hosts are not working, with the message window Unable to connect, retrying in x seconds
Tried restarting the server that hosts the RU Server, restarted the computer which has the RU Viewer (my laptop), no luck.
Updated one of the host manually to 7.1, can't connect... tried Simple Update on some hosts, can't connect.

Remote Server access gone

Alain Paradis, User (Posts: 9)

Dec 22, 2021 9:25:27 am EST

Support level: Pro

Just tried it again and it started working...

Remote Server access gone

Alain Paradis, User (Posts: 9)

Dec 22, 2021 9:09:39 am EST

Support level: Pro

Jim wrote:

tions are functi

Same problem here, and it's not MalwareScrap since I'm not using it on my computers... and my RU server is locally on the same network where my laptop is, and can't aaccess any RU connection using Internet-ID

Edited:Alain Paradis - Dec 22, 2021 9:12:07 am EST

Host showing as offline even though the host computer is running

Alain Paradis, User (Posts: 9)

Dec 22, 2021 8:58:37 am EST

Support level: Pro

Have the same problem with all Internet-ID connection, even if my RU server is local on my network. If I change the properties of the computer in the address book and use Direct Connection instead of Internet-ID it works. Good if computer are locally on the same network, but for my off-site clients I can't log in their computer. I've checked and our IP address is not blocked anywhere. Rolled back to 7.0.2 and same problem now. Everything was working fine yesterday, problem appeared when installing 7.1.0.0