Alain Paradis's community posts

After many tests, I've found that local users can't log on anymore after upgrading 2025 to DC, that could be related to the problem.
So, only way to make it work (for the moment) is uninstall RemoteUtilities BEFOREupgrading to DC, otherwise it won't work and you won't be able to uninstall it after the upgrade. When the upgrade is done, you can install it and it'll work.

Yes, always do. I've demoted my Windows Server 2025 to a Non Domain Controler, reinstalled Remote Utilities Host and it works. As soon as I promote the server to a Domain Controler, RemoteUtilities service stopped working, and the host agent doesn't start. Can't even uninstall the host. Problem probably related to Windows Server 2025 messing up some services, because Windows Antivirus stop working too after the promote process. I'll continue investigating to resolve the issue.

Hi,
Using the latest Server and Host 7.6.2.0 on all my computers. Now I have to set up 2 new Windows Server 2025 DataCenter. Everything was working well BEFORE I promote the server to a Domain Controller. Since then, the Remote Utilities services doesn't start, reaching a timeout. And I can't even uninstall the software, it gets stuck trying to uninstall and no response.
Any idea how to solve this?

Hi, I'm managing a lot of remote computers for different companies, and sometimes laptop are being stolen. Would it be possible for the host client to send GPS location coordinates, or maybe the WAN IP address, to the RemoteUtilities Server so we can see that info in the Viewer?

Something like this PowerShell Script :

Add-Type -AssemblyName System.Device #Required to access System.Device.Location namespace
$GeoWatcher = New-Object System.Device.Location.GeoCoordinateWatcher #Create the required object
$GeoWatcher.Start() #Begin resolving current locaton
while (($GeoWatcher.Status -ne 'Ready') -and ($GeoWatcher.Permission -ne 'Denied')) {
   Start-Sleep -Milliseconds 100 #Wait for discovery.
}
if ($GeoWatcher.Permission -eq 'Denied'){
   Write-Error 'Access Denied for Location Information'
} else {
$position = ($GeoWatcher.Position.Location | Select-Object Latitude,Longitude) #Select the relevant results.
   write-output "$($position.Latitude), $($position.Longitude)"
}

Yes, everything is updated to the latest version, license is installed on the RU server and in my viewer...

Still no go for me... weird thing is that on all of my connection on my RU server (local) 2 are working, all others RU Hosts are not working, with the message window Unable to connect, retrying in x seconds
Tried restarting the server that hosts the RU Server, restarted the computer which has the RU Viewer (my laptop), no luck.
Updated one of the host manually to 7.1, can't connect... tried Simple Update on some hosts, can't connect.

Just tried it again and it started working...

Jim wrote:

tions are functi

Same problem here, and it's not MalwareScrap since I'm not using it on my computers... and my RU server is locally on the same network where my laptop is, and can't aaccess any RU connection using Internet-ID

Have the same problem with all Internet-ID connection, even if my RU server is local on my network. If I change the properties of the computer in the address book and use Direct Connection instead of Internet-ID it works. Good if computer are locally on the same network, but for my off-site clients I can't log in their computer. I've checked and our IP address is not blocked anywhere. Rolled back to 7.0.2 and same problem now.  Everything was working fine yesterday, problem appeared when installing 7.1.0.0