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Painfully slow access
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Robert C,
User (Posts: 5)
Jan 30, 2025 3:00:06 pm EST
Support level: Free or trial
Hello,
Im using viewer version 7.6.20. on my computer and host version 7.6.2.0. I constantly have to wait on the connection when connected to my remote PC. I have fast internet on both computers(500 down and 25 up), and if I use [censored] the connection is very fast. I have used remote utilities for years and this was never an issue until about 2-3 months ago. If I have to open several different PDF files on my remote PC its better for me to use [censored] because to open and close takes 2-3 seconds per file to show it open and then 2-3 seconds to see the file close. The remote PC is a new Lenovo windows 11 pc and mine is windows 10 but the computer is still fast. I don't have a slowdown anywhere else other than when connecting to my remote computer.
Any thoughts?
Thank you
Im using viewer version 7.6.20. on my computer and host version 7.6.2.0. I constantly have to wait on the connection when connected to my remote PC. I have fast internet on both computers(500 down and 25 up), and if I use [censored] the connection is very fast. I have used remote utilities for years and this was never an issue until about 2-3 months ago. If I have to open several different PDF files on my remote PC its better for me to use [censored] because to open and close takes 2-3 seconds per file to show it open and then 2-3 seconds to see the file close. The remote PC is a new Lenovo windows 11 pc and mine is windows 10 but the computer is still fast. I don't have a slowdown anywhere else other than when connecting to my remote computer.
Any thoughts?
Thank you

Pauline,
Support (Posts: 2906)
Jan 30, 2025 7:52:00 pm EST
Hi Robert,
Thank you for your message.
It might be that some components of Remote Utilities are being mistakenly blocked/restricted by Windows security. Does the issue occur only when connecting to this specific Host running on Windows 11? If that’s the case, please try adding RU installation folders to the exception list as described here.
In addition, you might find some of the tips listed here helpful as well.
Let us know if you have any questions.
Thank you for your message.
It might be that some components of Remote Utilities are being mistakenly blocked/restricted by Windows security. Does the issue occur only when connecting to this specific Host running on Windows 11? If that’s the case, please try adding RU installation folders to the exception list as described here.
In addition, you might find some of the tips listed here helpful as well.
Let us know if you have any questions.
Robert C,
User (Posts: 5)
Feb 01, 2025 2:52:45 pm EST
Support level: Free or trial
Hello,
I only use remote utilites to connect to my windows 11 computer. I dont have it on other computers and I dont allow my windows 11 computer to control my windows 10 pc.
I dont use an antivirus, I did add remote utilities to the windows exception list. I added the entire folder then restarted my system. It is still very slow. I have also gone through that other list and did check several of the things on the list before I made my original post.
Remote Utilities is outdated or version mismatch - Checked
Internet connection slow - Both computers have a 500mb internet conection
Direct connection vs. Internet-ID connection - Im not at the same location to do direct
Default Internet-ID server vs. Self-hosted server - I did not try this and Im not sure about it
Nextgen codec vs. Classic codec - I have both versions on 7.6.2.0
Visual effects - I tried this and did notice a small improvement
Low-end or outdated CPU - NA
High CPU load - NA
Screen capture mode - This helped some too
Between the 3 things that I tried all of them had an impact and it is much better now.
Adding the remote utilities folder to the windows exception
Visual effects - I tried this and did notice a small improvement
Screen capture mode - This helped some too
Thank you, This has been solved. I'm not sure what one worked or if it was all 3.
I only use remote utilites to connect to my windows 11 computer. I dont have it on other computers and I dont allow my windows 11 computer to control my windows 10 pc.
I dont use an antivirus, I did add remote utilities to the windows exception list. I added the entire folder then restarted my system. It is still very slow. I have also gone through that other list and did check several of the things on the list before I made my original post.
Remote Utilities is outdated or version mismatch - Checked
Internet connection slow - Both computers have a 500mb internet conection
Direct connection vs. Internet-ID connection - Im not at the same location to do direct
Default Internet-ID server vs. Self-hosted server - I did not try this and Im not sure about it
Nextgen codec vs. Classic codec - I have both versions on 7.6.2.0
Visual effects - I tried this and did notice a small improvement
Low-end or outdated CPU - NA
High CPU load - NA
Screen capture mode - This helped some too
Between the 3 things that I tried all of them had an impact and it is much better now.
Adding the remote utilities folder to the windows exception
Visual effects - I tried this and did notice a small improvement
Screen capture mode - This helped some too
Thank you, This has been solved. I'm not sure what one worked or if it was all 3.

Pauline,
Support (Posts: 2906)
Feb 03, 2025 11:20:10 am EST
Hi Robert,
I’m glad to hear we were able to help!
Please feel free to contact us again if you have any further questions.
I’m glad to hear we were able to help!
Please feel free to contact us again if you have any further questions.
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