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Remote Utilities Viewer closing randomly
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Jhon Vise,
User (Posts: 1)
Sep 12, 2024 4:16:27 pm EDT
Support level: Free or trial
Remote Utilities Viewer (7.2.2.0)
I'm experiencing an issue where my connection will randomly close. I then have to completely exit the viewer application and relaunch it to connect again. Any assistance would be appreciated. Below are the logs contents after the crash:
12-09-2024__20:06:31__459 EdxGdipException
12-09-2024__20:06:31__459 Invalid operation in GDI+ (Code: 2).
12-09-2024__20:06:31__461 date/time : 2024-09-12, 16:06:30, 989ms
operating system : Windows 11 x64 build 27695
system language : English
system up time : 2 days 2 hours
program up time : 1 hour 25 minutes
processors : 16x AMD Ryzen 7 2700X Eight-Core Processor
physical memory : 57659/65458 MB (free/total)
free disk space : (C:) 346.37 GB
display mode : 1920x1080, 32 bit
process id : $3c40
allocated memory : 225.55 MB
largest free block : 17.50 MB
executable : rutview.exe
exec. date/time : 2023-10-23 22:51
version : 7.2.2.0
callstack crc : $0076a986, $c0378d69, $c0378d69
exception number : 1
exception class : EdxGdipException
exception message : Invalid operation in GDI+ (Code: 2).
main thread ($2fe4):
0076a986 +00 rutview.exe
7779c774 +34 ntdll.dll KiUserCallbackDispatcher
7565403b +0b user32.dll DispatchMessageW
766f5d27 +17 KERNEL32.DLL BaseThreadInitThunk
cpu registers:
>> will be calculated soon
stack dump:
>> will be calculated soon
I'm experiencing an issue where my connection will randomly close. I then have to completely exit the viewer application and relaunch it to connect again. Any assistance would be appreciated. Below are the logs contents after the crash:
12-09-2024__20:06:31__459 EdxGdipException
12-09-2024__20:06:31__459 Invalid operation in GDI+ (Code: 2).
12-09-2024__20:06:31__461 date/time : 2024-09-12, 16:06:30, 989ms
operating system : Windows 11 x64 build 27695
system language : English
system up time : 2 days 2 hours
program up time : 1 hour 25 minutes
processors : 16x AMD Ryzen 7 2700X Eight-Core Processor
physical memory : 57659/65458 MB (free/total)
free disk space : (C:) 346.37 GB
display mode : 1920x1080, 32 bit
process id : $3c40
allocated memory : 225.55 MB
largest free block : 17.50 MB
executable : rutview.exe
exec. date/time : 2023-10-23 22:51
version : 7.2.2.0
callstack crc : $0076a986, $c0378d69, $c0378d69
exception number : 1
exception class : EdxGdipException
exception message : Invalid operation in GDI+ (Code: 2).
main thread ($2fe4):
0076a986 +00 rutview.exe
7779c774 +34 ntdll.dll KiUserCallbackDispatcher
7565403b +0b user32.dll DispatchMessageW
766f5d27 +17 KERNEL32.DLL BaseThreadInitThunk
cpu registers:
>> will be calculated soon
stack dump:
>> will be calculated soon
Pauline,
Support (Posts: 2848)
Sep 12, 2024 6:10:01 pm EDT
Hello Jhon,
Thank you for your message.
Could you please try enabling the Viewer log following this guide and try reproducing the issue once again? If you’re able to reproduce it, please email us the log file to support@remoteutilities.com.
In addition, please try downloading the most recent beta version of Viewer available on this page and see if the issue persists when using the beta version.
Let us know if this helps.
Thank you for your message.
Could you please try enabling the Viewer log following this guide and try reproducing the issue once again? If you’re able to reproduce it, please email us the log file to support@remoteutilities.com.
In addition, please try downloading the most recent beta version of Viewer available on this page and see if the issue persists when using the beta version.
Let us know if this helps.
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