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Looking for remote support solution.

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James Watkins, User (Posts: 2)

Mar 21, 2014 10:38:38 pm EDT

I've been thoroughly testing your software and need to commend you on two points. 1) This is probably the most intuitive software program I have ever used and 2) this is probably the most feature packed software program I've used. The combination of these two is no simple feat. Thank you for your hard work.

I have two simple questions (at least, I hope):
I am going to be bundling this remote support solution with my software to be installed on computers across our organization. Not all of these computers will be in the same location or domain so I would like to use the Internet ID option with the one-click installer. It will be bundled in my installer with a checkbox option that states "enable remote support." I was wondering if there is any possible way to disable the final popup that states "Software installed... sending e-mail... confirm?" Another words, I'd like the installer to be COMPLETELY silent. Is this possible?
Also, the application I wrote phones home to register the computer. Is there any way to read the internet ID and send this along with the other data? I found the registry keys so I could probably do that. I guess I need to disable the e-mail feature though, but still generate the Internet ID. Is this possible?

Thanks again for taking the time to review my questions.

Edited:James Watkins - Mar 22, 2014 8:56:00 am EDT

Conrad Sallian, Support (Posts: 2979)

Mar 22, 2014 5:11:53 am EDT

Hi James,

Thank you for the kind words!

" I was wondering if there is any possible way to disable the final popup that states "Software installed... sending e-mail... confirm?" Another words, I'd like the installer to be COMPLETELY silent. Is this possible?

If the option "Generate ID and send it via e-mail" is enabled, then the warning message is shown. This is a necessary security precaution against using Remote Utilities without the remote person knowing they are being controlled/watched.

However, if you do not use that option, the warning message is not shown. But you will need to generate and note down the Internet ID of the remote computer manually or with the help of someone at the remote side.

If what you need is spontaneous/ad hoc support rather than 24/7 unattended access to a remote PC, perhaps the Agent module will be more suitable. You can configure the Agent in the MSI Configurator too.

Is there any way to read the internet ID and send this along with the other data? I found the registry keys so I could probably do that. I guess I need to disable the e-mail feature though, but still generate the Internet ID. Is this possible?

I'm not sure if the Internet ID is stored in the registry explicitly. Nevertheless, I will ask our developers and get back to you soon.

James Watkins, User (Posts: 2)

Mar 22, 2014 8:55:43 am EDT

Support level: Free or trial

Hey Conrad,

Thank you for such a quick response!

I totally understand the need to try and counter harmful behavior. Thank you for offering to pass the question along to your developers. I guess the question would be:
Is there any way to generate and retrieve the internet-id from an installer, application, command-line, or registry on a computer by an administrator?

I put in a request this morning to purchase your software, so I'm looking forward to working with you guys! Thanks again for your prompt reply and time.

Conrad Sallian, Support (Posts: 2979)

Mar 22, 2014 9:48:27 am EDT

Hello James,

Here's where the Internet ID is stored in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\Remote Utilities\v4\Server\Parameters\InternetID

It is an XML file in UTF-16 encoding.

Let me know if you need further assistance.

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