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Constant disconnecting with Windows 11

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Kevin Anderson, User (Posts: 2)

Dec 06, 2022 2:40:04 pm EST

I've been using your software to connect to two systems, a desktop and a laptops fine with no problems for over a year. After upgrading one of my laptops to Windows 11 and upgrading to your latest release code, I've started to get the problem of the viewer client disconnecting after 5 seconds ==> 5 minutes. The other systems work fine with the latest code, so it appears to be related to a combo of Windows 11 and the new code version, . I've narrowed and tried the following:
1) At home on the same wireless network it works fine, when I get to work, the disconnecting starts. I can connect to the other PC just fine, so it isn't the network at work
2) I've disabled Windows Firewall on the laptop
3) Tried to step down to the old code,but get the same problem
4) I'm using the Internet-ID-connection on both system
5) I tried a new Internet-ID-connection with the same problem happening
6) I disabled on the host IP6

Pauline, Support (Posts: 2776)

Dec 06, 2022 5:41:50 pm EST

Hello Kevin,

Thank you for your message.

Could you please confirm if the laptop with Windows 11 is a Host machine? In addition, could you please send us the latest Host logs and Viewer logs for examination? You can send the log files to [email protected].

Looking forward to your reply.

Kevin Anderson, User (Posts: 2)

Dec 16, 2022 9:08:53 am EST

Support level: Free or trial

Yes, the Windows 11 machine is the host. I'll send the files to the support email.

Pauline, Support (Posts: 2776)

Dec 16, 2022 11:53:33 am EST

Hello Kevin,

Thank you for the provided logs.

I've checked the log files, but, unfortunately, couldn't find any error entries that might help to identify the issue. Is there any antivirus software installed on this Host machine?
In addition, please try flushing the DNS cache on the Host machine as described in this guide and see if this helps to resolve the issue.

Looking forward to your reply.

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