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No entries in RU Server Admin Console Active and Idle ta

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Carl Thompson, User (Posts: 10)

Aug 09, 2022 6:22:28 pm EDT

Currently evaluating unlicensed version of Remote Utilities.

PC:
• Windows 10 Enterprise version 21H2 OS build 19044.1826
• RU Viewer version 7.1.5.0
• RU Server version 3.2.1.0 (Admin Console ONLY)
Server:
• Windows Server 2012 R12 running in a VMWare session
• RU Server version 3.2.1.0
Remote Computer:
• RU Host version 7.1.5.0

Both the Active and Idle tabs do not show any entries on the server Admin Console running on either server and PC.

On the Viewer, I sign in to the server and double click the icon for one or more remote computers. I do NOT have to enter a user name and password, so I believe the session is being authenticated by the server. I have access to the remote computers. The server Admin Console Active and Idle tabs are both empty. Clicking the Admin Console Refresh active button does not change the blank tabs.

Pauline, Support (Posts: 2815)

Aug 09, 2022 7:26:49 pm EDT

Hello Carl,

Thank you for your message.

Please note that the Idle tab of the Admin Console window only displays Hosts that are actively listening to your RU Server. In order for your Hosts and Viewers to appear in the Active tab, you need to start a remote session using your RU Server as a relay server as described here.

Hope that helps.

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