Community

Host Computers show offline

Links used in this discussion

Patrick Riley, User (Posts: 26)

Jul 28, 2022 2:26:37 pm EDT

After I install remote utilities on a host machine, it says it's offline. I install it remotely from the viewer and it installs, so I'm not sure what the issue is. The viewer is running 7.1.5.0 and the host is running 7.1.2.0. Thanks.

Pauline, Support (Posts: 2825)

Jul 28, 2022 5:01:43 pm EDT

Hello Patrick,

Thank you for your message.

Please try updating your Host to the latest version 7.1.5.0 as well in order to eliminate version mismatch as one of the factors that can be contributing to the issue. You can update your Host via the Simple Update or manually by downloading the Host installer from this page.

In addition, the issue might be occurring if you have any firewall/antivirus software (including Windows Defender) running on your Host machine which might be mistakenly blocking Remote Utilities and rendering your Host as inaccessible. Please try adding the Host installation folder to the exception list as described here and see if this helps to resolve the issue.

Hope that helps.

Submit a reply

^* Website time zone: America/New_York (UTC -4)