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View Mouse movement when remote user has control

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Troy L, User (Posts: 1)

Jul 15, 2022 1:11:09 pm EDT

Version number 7.1.2.0

When I log into remote computer I can see & move mouse. The person sitting at the remote computer can see & move the mouse. All good except...When remote person moves mouse. I can not see it move. I can only see if they click on something. Is there a setting to see mouse movement when remote user moves the mouse? For example if they move the mouse over an icon but don't click the icon. Can I see where they are hovering? I want to see what they are pointing to before telling them to click on something.

Pauline, Support (Posts: 2825)

Jul 15, 2022 2:06:53 pm EDT

Hello Troy,

Thank you for your message.

Yes, the remote cursor is not currently visible since the default setting for the remote cursor is set to display it when using View Only mode. You can set the remote cursor to be displayed always by changing the Rendering of hosts cursor to Always in the Connection Properties mode -> Cursor tab.

Alternatively, you can also connect to the remote Host using the View Only mode or switch to using it right during the remote session via the toggle on the Toolbar.

Hope that helps.

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