Both the Viewer and Host are updated but I still can not connect. On another computer the viewer is still running 18.104.22.168 and the Host is 22.214.171.124 and is able to connect. Can I revert back to old version?
Could you please clarify if Viewer of version 126.96.36.199 is registered with any commercial license key or if it's possible to connect from this Viewer using Direct connection (for example, if this Viewer is located in the same LAN as Host)? If this is the case, then that's why you still can connect from that Viewer as version 6 still works - it just can't connect via our public Internet-ID servers anymore (unless it's registered with a paid license key). Therefore, in case if you can connect to your Hosts using Direct connection only or connect from Viewer registered with any commercial license, then please feel free to downgrade. The installation files for version 188.8.131.52 are always available on this page.