Hello Bruce,
Thank you for your message.
Please note that the Internet-ID connection feature via our public servers was discontinued for version 6 of Remote Utilities registered with the free license or in a trial mode.
In order to continue using Remote Utilities please update your installation to the latest version
7.1.2.0. In order to do so, please update your Viewer first by following
this guide. Then please download the installation file for Host of the latest version on
this page, run it on the remote Host machine and follow the steps provided by the installation wizard - this will automatically update Host and carry over the previous settings to the new installation.
Last but not least, please obtain a new license key using
this form and register your Viewer as described
here.
For more information on these changes please also refer to
this page.
Hope that helps.