Community

I'm in the position, as I'm sure a number of people are, where I am unable to connect to hosts due to any version under 7 not being allowed to connect through your server using the internet id. I was unaware that the lower version would be blocked by using this feature in the upcoming update. I know that I am using a free service but I have been dependent on RU over lockdown and was contemplating buying the full version due to the experience I've had with it. This is slightly putting me off though.
The hosts are showing as online but when you try to connect they go off. If I could update them then this wouldn't be an issue, especially remotely due to circumstances, but I am also unable to do this. If I right-click the host and select simple update the same thing occurs, it goes offline for a few seconds and then reverts back to online.
Your servers can obviously see the Hosts online. If you stipulate it has to be on a higher version then I'm OK with that, but please give me the option to update remotely. I'm at a complete loss what to do now. If I have to go down the line of uninstall\reinstall\generate id password protect on each individual host due to this update then I will just go down another route as I don't want to experience this again.
If you could please advise.

Been having the same issue, your not alone.

Been really painful.

I am getting around it....to some degree. It's still painful, but I was at a point where I thought I was going to have to ditch the software, which I really didn't want to do.
I talk the user through getting their ip address and direct connect to their machine. Thankfully, they are either in the office or on the vpn, so I can then direct connect instead of using the internet id. It will then allow me to do the simple update as described above, or at least it has done on the handful I have tried so far.
It's still not ideal, the servers are obviously seeing the machines online, it would have been immensely helpful to allow the simple update to still function. If anybody else is struggling however then I hope this helps. Cheers.

Pauline, thank you so much. I am now able to update all my hosts. You have saved me a whole heap of work.
I have just requested to purchase the software. Not only because I've always found it a great piece of software but because of your response and the way it has got me out of a tight spot.
Much appreciated.

Pauline,
My employee uses Remote Utilities (free version) to connect to our office computers.  She has tried to update 3 hosts after the deadline (which she wasn't aware of).  She was able to update the viewer.   She has not been able to update the hosts.  When she tried to follow the instructions you listed above,  she got the temporary license key and it tells her that she already has a license key, but it is not the one that will work to update the hosts...    

Please help!