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License Download not working

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Jeffrey Burton, User (Posts: 3)
Jan 05, 2022 7:08:39 am EST
Support level: Free or trial
I download a new licence and the Viewer changes to Ver 7.1.1.0. Close viewer and reopen and I am back to Test Version??
Conrad Sallian, Support (Posts: 3013)
Jan 05, 2022 8:21:48 am EST
Hi Jeffrey,

If you generated your license key using the form, you should have received the key via email. Apply the key in Viewer as described on this page.

Hope that helps.
Jeffrey Burton, User (Posts: 3)
Jan 05, 2022 8:43:38 am EST
Support level: Free or trial
I'm afraid that is exactly what I did do. The viewer seems to accept the license as the header changes to Ver 7.1.1.0 instead of test version 31 days...

But. When I close viewer and reopen then the license is no longer there and we are back to test version...
Jeffrey Burton, User (Posts: 3)
Jan 05, 2022 8:55:06 am EST
Support level: Free or trial
Deleting config_4.xml seems to have worked
Conrad Sallian, Support (Posts: 3013)
Jan 05, 2022 9:00:00 am EST
Hi Jeffrey,

I'm glad you figure out the issue. Let us know if you need assistance in the future.
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