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Lastest viewer Not work

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dateno1, User (Posts: 14)

Dec 31, 2021 12:57:55 am EST

RU Server : Windows 7 x64 + Lastest Version (Today update&reboot) + Free License
Agent : Windows 10 x64 21TH2 + Lastest and 7.0.2.0 (Same result)
Viewer : Windows 10 x64 21TH2 + Lastest and 7.0.2.0 (Old version work) + Free License

Old version viewer work well but Lastest version is not work

when i input Internet ID on viewer it seem OK. (Display online)

but I can't connect to Agent. (Display online -> Try connect -> Display 'unable to connect Attemts Left 5~1 -> Display Offline -> Display online again -> endless loop)

I tried remove lastest and reinstall old version all work well

Conrad Sallian, Support (Posts: 2979)

Jan 03, 2022 6:16:58 am EST

Hello,

Please, make sure that you specified your RU Server address and port in Agent Internet-ID settings. Perhaps, your Agent still points at our default server instead of pointing at your RU Server.

Hope that helps.

dateno1, User (Posts: 14)

Jan 03, 2022 8:25:03 pm EST

Support level: Starter

Agent.png
All Setting is OK. (work well with old version viewer)

Server.png
Server recognize Agent

Viewer 1.png
Even lastest viewer can detect Agent (Status Online)
Viewer 2.png
but Can't connect that (Changed status Offline)

Attached Files

David Silvera, User (Posts: 16)

Jan 04, 2022 1:45:44 am EST

Support level: Pro

dateno1, you said you are using latest version of RU Server, but your picture shows you are using 3.1.0.0.
Latest version is 3.2.0.0.

Update your RU Server and see if it fixes your issue.
Download RU Server from this page: https://www.remoteutilities.com/download/

dateno1, User (Posts: 14)

Jan 04, 2022 4:42:37 am EST

Support level: Starter

Server-L.png
I was update RU-Server to lastest but same result

Viewer-O.png
Old viewer work with Windows 7/8.1/10/11 but Lastest is not work with 7/10

Attached Files

Conrad Sallian, Support (Posts: 2979)

Jan 05, 2022 2:14:54 pm EST

Hi dateno1,

Please, send us your RU Server logs. You can find them in C:\Program Files (x86)\Remote Utilities - Server\Logs\

You can zip the entire folder and send it over to us at support@remoteutilities.com

Thanks.

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