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Can I get a list of error codes and/or event codes

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Jason Macek, User (Posts: 2)
Dec 29, 2021 3:15:39 pm EST
Support level: Free or trial
Is there a list of event codes?
Pauline, Support (Posts: 2865)
Dec 29, 2021 4:05:50 pm EST
Hello Jason,

Thank you for your message.

Could you please clarify if you mean the log files? If this is the case then yes, Remote Utilities logs information for Host, Viewer, RU Server and even Agent. Here's how you can locate the log files.
In case if you mean something else, please let us know.

Hope that helps.
Jason Macek, User (Posts: 2)
Dec 29, 2021 5:59:57 pm EST
Support level: Free or trial
Apologies.  Let me be more specific.  I'm in need of reviewing four log files to see what type of connectivity is happening.  I'm looking to verify connectivity, see if any data traversed the connection, etc.
Pauline, Support (Posts: 2865)
Dec 30, 2021 2:49:12 pm EST
Hello Jason,

Thank you for the clarification.

I'm in need of reviewing four log files to see what type of connectivity is happening.

You can find this information in the Host logs, they're located in the following folder:
C:\Program Files (x86)\Remote Utilities - Host\Logs\
The Host logs store information on when a certain Host was accessed and in what specific connection mode as well as if it was Direct or Internet-ID connection.

I'm looking to verify connectivity, see if any data traversed the connection, etc.

In order to verify connectivity please simply try using the Full Control mode. Please note that all data that Remote Utilities sends over the network is encrypted. The data encryption is always on and cannot be disabled regardless of connection type and user license.

Hope that helps.

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