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Identifying lost hosts holding free licenses
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Roland Broberg,
User (Posts: 2)
Sep 30, 2021 5:36:48 pm EDT
Support level: Free or trial
My free-license of Remote Utilities says I have used all 10, however I cannot identify several of them to delete them. The SCAN for RU Hosts does not seem to do anything. Will RU support be able to tell me the IDs. Once identified how do I clear them from the RU license?
Tx
Roland
Tx
Roland
Pauline,
Support (Posts: 2876)
Oct 01, 2021 10:21:39 am EDT
Hello Roland,
Thank you for your message.
The Free license allows you to add up to 10 remote Hosts to your Viewer address book, i.e. if you get a message that you've used up your license connection it means that you currently have over 10 remote connections in your address book.
Please note that Hosts are not registered with your license key and your license is not limited to some specific remote Hosts which means that you can delete a remote connection entry from your address book if you don't plan connecting to this Host anymore - this will free up a spot in your address book, so you can add a new connection. Please try checking the connection entries in your address book and try deleting some of them.
In addition please also double-check if you have a Hide default domain controller checkbox enabled in your Viewer's Options -> Misc tab. In case if the checkbox is disabled please try enabling it - this will disable showing Active Directory tree in the Viewer's Navigation pane, since the AD tree connections also count against the license.
Hope that helps.
Thank you for your message.
The Free license allows you to add up to 10 remote Hosts to your Viewer address book, i.e. if you get a message that you've used up your license connection it means that you currently have over 10 remote connections in your address book.
Please note that Hosts are not registered with your license key and your license is not limited to some specific remote Hosts which means that you can delete a remote connection entry from your address book if you don't plan connecting to this Host anymore - this will free up a spot in your address book, so you can add a new connection. Please try checking the connection entries in your address book and try deleting some of them.
In addition please also double-check if you have a Hide default domain controller checkbox enabled in your Viewer's Options -> Misc tab. In case if the checkbox is disabled please try enabling it - this will disable showing Active Directory tree in the Viewer's Navigation pane, since the AD tree connections also count against the license.
Hope that helps.
Roland Broberg,
User (Posts: 2)
Oct 01, 2021 11:37:14 am EDT
Support level: Free or trial
Thank you Polina,
I have gone through the 6.10 Viewer All Connections, General address book and deleted a couple of duplicates and some no longer used connections. I now have in the address book 3 on-line and 2 off line connections. After closing and reopening the Viewer I opened License Key Storage and it still says the License Count Total is 10.
Is that possible licenses or the actual count? If it is possible then how can I find the actual used license count?
I opened the current file Connections_4.xml and counted 5 Peer_id entries. I must assume that I now have 5 used and 5 unused licenses.
So, how can I verify how many licenses are used?
Tx
Roland
I have gone through the 6.10 Viewer All Connections, General address book and deleted a couple of duplicates and some no longer used connections. I now have in the address book 3 on-line and 2 off line connections. After closing and reopening the Viewer I opened License Key Storage and it still says the License Count Total is 10.
Is that possible licenses or the actual count? If it is possible then how can I find the actual used license count?
I opened the current file Connections_4.xml and counted 5 Peer_id entries. I must assume that I now have 5 used and 5 unused licenses.
So, how can I verify how many licenses are used?
Tx
Roland
Pauline,
Support (Posts: 2876)
Oct 01, 2021 1:49:49 pm EDT
Hello Roland,
You can see the list and number of all connections that you currently have in the All Connections folder in your Viewer - this is a special "smart" folder which lists all connections from all address books (local and synced) in one list for convenience.
Please note that the free license key is not linked to some certain Hosts or remote machines which means you can remove and add 10 different Hosts to your address book as often as you need to, the only limitation is that the number of the Hosts shouldn't exceed 10. For example if you had 10 connections and removed 6 of them then you have 4 more free spots to add new Hosts to your address book.
Hope that helps.
Yes, the License Count column in the License Key Storage displays the possible licenses for the Free license keys and number of concurrents techs for commercial type license keys, i.e. for the Free license the number in the License Count column is always 10 regardless of how many remote connections you have in the address book currently.Is that possible licenses or the actual count? If it is possible then how can I find the actual used license count?
You can see the list and number of all connections that you currently have in the All Connections folder in your Viewer - this is a special "smart" folder which lists all connections from all address books (local and synced) in one list for convenience.
You can simply check this by the number of the connection entries in your address book - if you have up to 10 remote Hosts in your address book at any given moment then you're good to go. In case if you have 11 or more connection entries then it exceeds the amount of connections allowed by the free license and you'll receive a notification when trying to connect to any of the remote Hosts that will ask you to remove extra connections.So, how can I verify how many licenses are used?
Please note that the free license key is not linked to some certain Hosts or remote machines which means you can remove and add 10 different Hosts to your address book as often as you need to, the only limitation is that the number of the Hosts shouldn't exceed 10. For example if you had 10 connections and removed 6 of them then you have 4 more free spots to add new Hosts to your address book.
Hope that helps.
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