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RU on windows 2k12 not working

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Salam ELIAS, User (Posts: 11)

Jan 29, 2014 3:48:19 pm EST

Support level: Free or trial
Hi I am new to RU. Yesterday, I setup the host on a win 8.1 (unchecking integrate with firewall) and was able to connect to it from another laptop using internet identity. I also setup the host on a windows 2012 server but not able to connect to it. I followed all necessary instruction I found in this forum, opened the inbound and outbound ports but it did not help. I then disabled completely the firewall which di not help neither. I always have a grey ball on the tray icon. I checkec the log, I see a recurring 96 error code as follows which I am not able to find and explanation on this site, thanks for your help
2014-01-29 22:12:26:08596 Internet-ID ErrorCode <> 0Error code: 1  2014-01-29 22:13:41:94096 Internet-ID ErrorCode <> 0Error code: 1  2014-01-29 22:14:57:75796 Internet-ID ErrorCode <> 0Error code: 1  2014-01-29 22:16:13:49796 Internet-ID ErrorCode <> 0Error code: 1  2014-01-29 22:17:29:23396 Internet-ID ErrorCode <> 0Error code: 1  2014-01-29 22:18:45:14996 Internet-ID ErrorCode <> 0Error code: 1  2014-01-29 22:20:01:10396 Internet-ID ErrorCode <> 0Error code: 1  2014-01-29 22:21:16:84796 Internet-ID ErrorCode <> 0Error code: 1  2014-01-29 22:22:32:72296 Internet-ID ErrorCode <> 0Error code: 1  2014-01-29 22:23:48:56396 Internet-ID ErrorCode <> 0Error code: 1  2014-01-29 22:25:04:32696 Internet-ID ErrorCode <> 0Error code: 1  2014-01-29 22:26:20:01596 Internet-ID ErrorCode <> 0Error code: 1  2014-01-29 22:26:50:10663 Exception : Microsoft MSXML is not installed (DOMException).--- Stack list (002A3474){rutserv.exe } [006A4474] Unknown function at TMethodImplementationIntercept + $238EA4 (0029E0B4){rutserv.exe } [0069F0B4] Unknown function at TMethodImplementationIntercept + $233AE4 (002ACC04){rutserv.exe } [006ADC04] Unknown function at TMethodImplementationIntercept + $242634 (002AD471){rutserv.exe } [006AE471] Unknown function at TMethodImplementationIntercept + $242EA1 (002AFA27){rutserv.exe } [006B0A27] Unknown function at TMethodImplementationIntercept + $245457 (00337045){rutserv.exe } [00738045] Unknown function at TMethodImplementationIntercept + $2CCA75 (00336849){rutserv.exe } [00737849] Unknown function at TMethodImplementationIntercept + $2CC279 (00493686){rutserv.exe } [00894686] Unknown function at TMethodImplementationIntercept + $4290B6 (0022DC37){rutserv.exe } [0062EC37] Unknown function at TMethodImplementationIntercept + $1C3667 (000D0D1D){rutserv.exe } [004D1D1D] Unknown function at TMethodImplementationIntercept + $6674D (00008EA0){rutserv.exe } [00409EA0] 2014-01-29 22:26:50:12163 Exception : Microsoft MSXML is not installed (EOleException).--- Stack list (002ACC07){rutserv.exe } [006ADC07] Unknown function at TMethodImplementationIntercept + $242637 (0000CEFC){rutserv.exe } [0040DEFC] (002ACC07){rutserv.exe } [006ADC07] Unknown function at TMethodImplementationIntercept + $242637 (002AD471){rutserv.exe } [006AE471] Unknown function at TMethodImplementationIntercept + $242EA1 (002AFA27){rutserv.exe } [006B0A27] Unknown function at TMethodImplementationIntercept + $245457 (00337045){rutserv.exe } [00738045] Unknown function at TMethodImplementationIntercept + $2CCA75 (00336849){rutserv.exe } [00737849] Unknown function at TMethodImplementationIntercept + $2CC279 (00493686){rutserv.exe } [00894686] Unknown function at TMethodImplementationIntercept + $4290B6 (0022DC37){rutserv.exe } [0062EC37] Unknown function at TMethodImplementationIntercept + $1C3667 (000D0D1D){rutserv.exe } [004D1D1D] Unknown function at TMethodImplementationIntercept + $6674D (00008EA0){rutserv.exe } [00409EA0] 2014-01-29 22:26:51:82463 Exception : Microsoft MSXML is not installed (DOMException).

Salam ELIAS, User (Posts: 11)

Jan 29, 2014 3:49:22 pm EST

Support level: Free or trial
sorry the error table messaed everyhting, here is 1 line of the table :

2014-01-29 22:12:26:08596 Internet-ID ErrorCode <> 0Error code: 1

Conrad Sallian, Administrator (Posts: 2548)

Jan 30, 2014 4:35:03 pm EST

Hello Salam,


Sorry for the late reply.

If the Host's icon has a grey circle it means that the Host cannot establish outbound connection to a mediation server. Please, check this KB article http://www.remoteutilities.com/support/kb/206/

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Salam ELIAS, User (Posts: 11)

Jan 31, 2014 2:46:24 am EST

Support level: Free or trial
Thanks Conrad, I have already followed instructions in this Kb, even I turned off windows 2012 firewall but still the circle is grey and getting the 96 error code in the log. I even stopped the windows firewall service in the services panel but it did not help.

Conrad Sallian, Administrator (Posts: 2548)

Jan 31, 2014 11:04:25 am EST

Salam ELIAS wrote:
Thanks Conrad, I have already followed instructions in this Kb, even I turned off windows 2012 firewall but still the circle is grey and getting the 96 error code in the log. I even stopped the windows firewall service in the services panel but it did not help.

Salam,

Can you please zip the log files and send it over to support@remote-utilities.com?

Thanks.

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Douglas Zimmer, User (Posts: 1)

Jun 06, 2014 10:50:39 am EDT

Support level: Free or trial
Conrad I am getting the same error a Salam ( Internet-ID ErrorCode <> 0Error code: 1).  Can you please tell how to fix this error.  I can get a new Internet-ID but it is a gray circle always.


System Info:
Windows Server 2008 R2 64bit - Service Pack 1.
No firewall enabled
No antivirus installed

Anton Kalugin, User (Posts: 210)

Jun 06, 2014 5:11:11 pm EDT

Support level: Free or trial
Hello Douglas,

Thank you for your message.

Could you please perform the following steps:
1. Uninstall Host.
2. Delete %AppData%\Remote Utilities Files folder.
3. Delete HKEY_LOCAL_MACHINE\SYSTEM\Remote Manipulator System folder from your Registry.
4. Reboot your computer.
5. Install Host from that MSI.
6. Reboot your computer.
7. Generate new ID.

Looking forward to your reply.

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