Community
[Resolved] host doesnt start after "simple update" by remote
Links used in this discussion
Links used in this discussion
marco,
User (Posts: 37)
Mar 03, 2021 8:48:36 am EST
Support level: Free or trial
Hi all,
I'm updating my remote host from the viewer dashboard but, after the acknowledge of upgrading starting, my host does not restart by itself
I have waited 10 minutes t but still it isnt started yet
is there some flag to be settled in the host settings?
thanks
I'm updating my remote host from the viewer dashboard but, after the acknowledge of upgrading starting, my host does not restart by itself
I have waited 10 minutes t but still it isnt started yet
is there some flag to be settled in the host settings?
thanks
marco,
User (Posts: 37)
Mar 03, 2021 1:25:41 pm EST
Support level: Free or trial
Hi all, a little update:
I have tried right now to upgrade a remote host.
I have seen that the service "remote utilities - host" (automatic), during the upgrade, had been uninstalled and installed again (automatic as well).
But it has never been started: it stays stopped.
I guess I'm making some mistake but I dont know where.
I simply launch, from the viewer, the "simple update" feature...
Maybe some settings to touch?
thanks to all
I have tried right now to upgrade a remote host.
I have seen that the service "remote utilities - host" (automatic), during the upgrade, had been uninstalled and installed again (automatic as well).
But it has never been started: it stays stopped.
I guess I'm making some mistake but I dont know where.
I simply launch, from the viewer, the "simple update" feature...
Maybe some settings to touch?
thanks to all
Pauline,
Support (Posts: 2872)
Mar 03, 2021 4:44:20 pm EST
Hello Marco,
Thank you for your message.
Could you please let us know if you have any antivirus software installed on the Host machine?
In addition, please feel free to send us the Host log for examination. You can send it to support@remoteutilities.com.
Last but not least, please also try referring to this troubleshooting KB article that might provide a helpful solution.
Looking forward to your reply.
Thank you for your message.
Could you please let us know if you have any antivirus software installed on the Host machine?
In addition, please feel free to send us the Host log for examination. You can send it to support@remoteutilities.com.
Last but not least, please also try referring to this troubleshooting KB article that might provide a helpful solution.
Looking forward to your reply.
marco,
User (Posts: 37)
Mar 04, 2021 1:53:19 am EST
Support level: Free or trial
yes, guess it is a PC issue
on another PC it just happens that the remote host was correctly uninstalled but the installation of the new version never started...
I will check if something disturbs...
thank you!
on another PC it just happens that the remote host was correctly uninstalled but the installation of the new version never started...
I will check if something disturbs...
thank you!
Pauline,
Support (Posts: 2872)
Mar 04, 2021 4:47:18 pm EST
Hello Marco,
Yes, sometimes the Host installation might be interrupted, for example by some firewall/antivirus software activity.
Please feel free to let us know if there are any updates on the issue.
Yes, sometimes the Host installation might be interrupted, for example by some firewall/antivirus software activity.
Please feel free to let us know if there are any updates on the issue.
Pieter Bastemeyer,
User (Posts: 1)
Nov 11, 2024 8:17:45 am EST
Support level: Free or trial
The most simple solution to this not-so-uncommon problem, is downloading the current version of the Host.exe, and install it. Your settings will remain, even (if you wish, and un-tick the option) your password.
* Website time zone: America/New_York (UTC -5)