Hello Hans,
Thank you for your message.
Could you please clarify what version of Remote Utilities do you use on both sides of the connection? In case if you use version 6.10.10.0 or even an older version of Remote Utilities, please try updating your installation to the
latest 6.12.4.0 Beta 4 version, as the issue might have already been fixed in the latest releases.
The latest 6.12.4.0 Beta 4 version is available for download on
this page.
When
updating Remote Utilities, please make sure to update
both Host and Viewer to the same version in order to avoid the version mismatch that can cause performance issues or some features not working.
In case if the issue persists even when using the latest 6.12.4.0 Beta 4 version, please let us know what OS is used on both Viewer and remote Host machines.
Hope that helps.