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[ Closed ] Getting started guide

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Conrad, Support (Posts: 2619)

Mar 08, 2011 10:59:16 pm EST

Thank you for using Remote Utilities. This short guide will help you get started with the program.

Remote Utilities consists of three separate modules:

- Viewer, which is installed on the local PC from which you wish to connect to a remote PC. For instance, it may be a laptop you take with you on a trip.

- Host, which is installed on remote PCs. It may be, for example, your work PC in the office, or your desktop PC at home. You need to install this component on every remote PC you want to control remotely.

- Agent, which is a no-installation zero-configuration module for ad hoc (spontaneous) remote support. This module does not require administrator privileges.

Remote Utilities is very flexible. You can connect to a remote PC using either:

- A direct connection. In this case you need to use the remote PC's IP address or DNS name. With this type of connection you can connect in a LAN and over the Internet.

- An indirect (mediated) connection. This feature, called Internet ID, is useful when you want to bypass firewalls and network devices, such as routers. All you need to know is remote PC's ID and password. No network configuration is necessary, except in some extreme cases, when the network environment is very restrictive.

Support resources:
Knowledge Base

Discuss feature requests and licensing on these forums:

Feature requests - send us your wishes
Licensing - for all questions and issues regarding payment for the license

Best regards,
Remote Utilities Team

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