Hello Xoan,
Thank you for your message.
Could you please try enabling the
Use legacy capture mode feature in the
Host Settings -> Other tab and see if this helps to resolve the issue? Please make sure to restart the Host after enabling the feature in order for the changes to be applied.
In addition,
here's a related KB article that might provide a helpful solution as well.
Finally, in case if you use version 6.10.10.0 or an older version of Remote Utilities, then please try updating to our latest
6.12.2.0 Beta 2 version as the issue might have been fixed in the latest update. Version 6.12.2.0 Beta 2 is available for download on
this page. When updating, please make sure to update
both Viewer and Host/Agent to the same version as the version mismatch might lead to performance issues or other features not working.
Hope that helps.
