I have recently built a new machine which uses a Quadro RTX 4000 graphics card. When I connect a monitor to the machine, everything works fine. When I connect uses RU, everything appears ok initially (graphics all normal), but certain programs do not function properly. For example, when I open MS Word, I cannot then start a new document or open one because the graphics panel is blank. The real issue is when using SolidWorks (one of the reasons I bought the specific graphics card), where again the graphics window is blank. It does not seem to be a software (Word or Solidworks) issue or a hardware issue, because when I swap again to a direct connection to the monitor, all works perfectly. It seems that RU is somehow blocking some aspect of the graphics display. Has anyone else experienced the same type of issues?
Could you please send us a screenshot of the issue, so we could forward it to our developers and ask for their input on this? For example, you can send us a screenshot of the MS Word window, so that the blank panel would be visible. You can send the screenshot to email@example.com or post it here (please feel free to blur/conceal any sensitive information on the screenshot).
An update for anyone who has suffered the same problem. After some research on the internet, I decided to buy a display emulator. Since it was less than €10, it seemed worth a try. I'm pleased to say that this has solved my issue completely - I can now run the system headless but with full graphics output.