Direct Connection problems

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David Daniels, User (Posts: 1)

Jan 13, 2020 12:54:09 pm EST

Support level: Free or trial
I have my viewer and host conputer connected to a switch and i can see the connection. My host shows as offline but able to ping. Not sure what i did wrong.

Polina, Support (Posts: 1173)

Jan 13, 2020 3:40:17 pm EST

Hello David,

Thank you for your message.

The ping feature just allows you to check if the PC is visible on the Internet (i.e. it checks the machine availability rather than the Host's, as it's similar to the ping command in CMD prompt). Please check if the inbound TCP port 5650 is allowed on the Host PC. For more information on the ports used by Remote Utilities please refer to this page.

In addition, please try referring to this KB troubleshooting article and see if any of the solutions that are listed there helps to resolve the issue.

Hope that helps.

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