I have a number of Windows 7 hosts that had to be reinstalled after they somehow got corrupted, would not uninstall, would not reinstall, and had to be hacked out of the workstations via regedit and Windows Explorer. When I reinstall, the installation appears to complete, but does not bring up the configuration page, and if I open the host configuration manually, I get the below crash. Am I missing something? I know we'll need to upgrade them to Windows 10 eventually (the corruption also affected our Windows 10 workstations, but I've been able to reinstall successfully), but what can I do in the meantime?
Problem signature: Problem Event Name: BEX Application Name: rutserv.exe Application Version: 22.214.171.124 Application Timestamp: 5d1b5fb0 Fault Module Name: libeay32.dll Fault Module Version: 126.96.36.199 Fault Module Timestamp: 592c2eaa Exception Offset: 0006a8ef Exception Code: c0000409 Exception Data: 00000000 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: 7b73 Additional Information 2: 7b73b1c3b95cabf8292c83b93bbbe9ce Additional Information 3: 5ebd Additional Information 4: 5ebd8934618e68db401cb22623ce77c8
I have forwarded the error text to our developers and asked for their input on the issue. Meanwhile, could you please clarify if you're removing the following registry key in the Windows registry editor: HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\ In addition, please clarify if it's possible to perform a complete uninstallation of the corrupted Hosts following this guide on uninstalling Host?
I don't know what happened, but I went back and removed Remote Utilities manually again and it seems to have reinstalled correctly. Basically, I just searched the registry for "Remote Utilities" (which also picks up the Usoris key), deleted anything I found there, and then removed the Remote Utilities folders from Program Files (x86) and ProgramData. I think I'll be okay now. Thanks for forwarding the crash dump.