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Windows 7 hosts crashing 6.10.10

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Andrew Saucci, User (Posts: 2)

Jan 08, 2020 7:42:15 pm EST

Support level: Free or trial
I have a number of Windows 7 hosts that had to be reinstalled after they somehow got corrupted, would not uninstall, would not reinstall, and had to be hacked out of the workstations via regedit and Windows Explorer. When I reinstall, the installation appears to complete, but does not bring up the configuration page, and if I open the host configuration manually, I get the below crash. Am I missing something? I know we'll need to upgrade them to Windows 10 eventually (the corruption also affected our Windows 10 workstations, but I've been able to reinstall successfully), but what can I do in the meantime?

         -- Andrew

Problem signature:
 Problem Event Name: BEX
 Application Name: rutserv.exe
 Application Version: 6.10.10.0
 Application Timestamp: 5d1b5fb0
 Fault Module Name: libeay32.dll
 Fault Module Version: 1.0.2.12
 Fault Module Timestamp: 592c2eaa
 Exception Offset: 0006a8ef
 Exception Code: c0000409
 Exception Data: 00000000
 OS Version: 6.1.7601.2.1.0.256.48
 Locale ID: 1033
 Additional Information 1: 7b73
 Additional Information 2: 7b73b1c3b95cabf8292c83b93bbbe9ce
 Additional Information 3: 5ebd
 Additional Information 4: 5ebd8934618e68db401cb22623ce77c8

Polina Krasnoborceva, Support (Posts: 1018)

Jan 09, 2020 3:46:32 pm EST

Hello Andrew,

Thank you for your message.

I have forwarded the error text to our developers and asked for their input on the issue. Meanwhile, could you please clarify if you're removing the following registry key in the Windows registry editor: HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\
In addition, please clarify if it's possible to perform a complete uninstallation of the corrupted Hosts following this guide on uninstalling Host?

Looking forward to your reply.

Andrew Saucci, User (Posts: 2)

Jan 14, 2020 5:49:04 pm EST

Support level: Free or trial
I don't know what happened, but I went back and removed Remote Utilities manually again and it seems to have reinstalled correctly. Basically, I just searched the registry for "Remote Utilities" (which also picks up the Usoris key), deleted anything I found there, and then removed the Remote Utilities folders from Program Files (x86) and ProgramData. I think I'll be okay now. Thanks for forwarding the crash dump.

Polina Krasnoborceva, Support (Posts: 1018)

Jan 15, 2020 10:04:47 am EST

Hello Andrew,

Thank you. I'm glad to hear it works for you now!

Perhaps, the issue occurred because the host registry key was somehow corrupted.

Please do not hesitate to contact us if you have other questions.

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