Black Host Monitor

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Ahmad, User (Posts: 1)

Nov 23, 2019 2:28:59 am EST

Support level: Free or trial
I'm trying to make my host monitor black when I control it remotely. I followed these steps in my viewer software: Connection/Properties/remote screen/additional properties/ and I ticked the blank the host's screen. But it doesn't make it black and everybody can see my host monitor when I control it by viewer in another PC.

Polina, Support (Posts: 1175)

Nov 25, 2019 10:00:34 am EST

Hello Ahmad,

Thank you for your message.

Could you please clarify if you have the Monitor Driver installed on the remote Host machine? It's required to be installed in order for the Blank the Host's screen feature to work properly.

If you're not sure about the monitor driver, you can double-check if the driver is displayed in the Windows device list:
Black Host Monitor - 25 Nov 2019 09:45:35

If the driver is not installed on the remote Host machine yet, you can install it performing the following:
1. Open Settings for Host and navigate to the Driver tab.
2. Select Install:
Black Host Monitor - 25 Nov 2019 09:55:56
3. Restart Host.
You can install the monitor driver during the Host installation as well by selecting the corresponding checkbox on the Installations Options step:
Black Host Monitor - 25 Nov 2019 09:57:46

Hope that helps.

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