Thank you for your message.
Before we proceed to further troubleshooting, please try referring to this troubleshooting guide for the Internet-ID connection
and see if any solution among the ones that are listed in the article helps to resolve the issue.
If you have tried all solutions but the issue still persists, please send us the Host log files for examination. Here is how to locate the Host logs: https://www.remoteutilities.com/support/docs/host-log/
You can send them to firstname.lastname@example.org
Please, do not publish the logs on the forum, they are considered personal information.
Looking forward to your reply.