Community

Error while installing

Levi, User (Posts: 2)

Aug 12, 2019 5:17:25 pm EDT

Hello,

We have a laptop that seems to constantly throw the attached error while trying to install. The software will continue installation if ignored, but when we attempt to remote control the pc, the mouse and keyboard do not work. Any ideas? Thanks!

Attached Files

Conrad Sallian, Support (Posts: 2704)

Aug 12, 2019 5:49:03 pm EDT

Hello Levi,

Could you please try installing the Host with the "Integrate with firewall" checkbox unchecked and tell us the result.

Thanks.

Levi, User (Posts: 2)

Aug 13, 2019 9:07:59 am EDT

Support level: Free or trial

Conrad Sallian wrote:

Hello Levi,

Could you please try installing the Host with the "Integrate with firewall" checkbox unchecked and tell us the result.

Thanks.

I did this, and while installing, I did not get an error. When I tried to connect to this machine, I was able to. I can now control the mouse and keyboard. Thank you so much for your help!

Polina, Support (Posts: 1476)

Aug 13, 2019 11:15:52 am EDT

Hello Levi,

I'm glad to hear we were able to help you!

Please do not hesitate to post another message if you have more questions.

Submit a reply

^* Website time zone: America/New_York (UTC -4)