I am trying RemoteUtilities (ver. RUT 22.214.171.124) on a host and using Viewer (ver 6.10) on my PC. We are looking into changing out Remote tool software (Currently using DameWare) and when i remote to the same PC with both tools, and i do a command that requires elevation, the UAC windows takes about 5 to 7 sec to show on RU but it shows in less that a sec on DameWare. Is there something i am missing on the configuration? Please let me know, Thanks!
Please try enabling the use legacy capture mode feature. To enable it, open the Settings for Host menu, navigate to the Other tab and tick the use legacy capture mode checkbox: Restart the Host or the Host PC.
I did what you suggested but the issue still persists. I did notice that then UAC is on the 3rd notch (Desktop does NOT dim) the UAC pop up comes right away. But if the UAC is on the top notch (Desktop DOES dim) it takes 3-4 sec for the UAC pop up to appear.
Yes, we have managed to reproduce the issue. I forwarded it to our developers and asked for their input.
Is there a way to lock the host input (mouse/keyboard) without blanking the screen??
Of course. To lock the Host's input, open the Connection properties menu and navigate to the tab Additional properties. Tick the Lock host's mouse and keyboard checkbox: You can also lock the Host's input while the connection to the remote machine is active. Select Connection properties icon on the toolbar and navigate to the Advanced tab. Select the required checkbox:
I'll get back to you soon with more information regarding the UAC issue.
Also sorry, it seems i didn't explain myself correctly. Is there a quick way to lock/unlock Host input? If i do it the way you showed, that's 3 click i need to do in the middle of a call instead of a quick button on the menu. Some times the user is not letting go of the mouse and we have to quickly just lock the input. If there is no way, could this me added as a suggestions. Thanks!!
You can also invoke the Connection properties window by using hotkeys Ctrl+F12. Or you can customize the hotkey combination: 1. In Viewer window navigate to the tab Tools -> Options. 2. In the Options window switch to the Hotkeys tab. 3. Specify a custom hotkey:
I also checked with our developers on the UAC issue. Unfortunately, the delay you're encountering is expected behavior, as there are some specific factors of why the delay is required. We will try to reduce the delay in our future updates, but we cannot provide you any specific ETA yet.
I am sorry if this makes the program less useful for you.