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Ricardo Mosquera's community posts

AD and Address Book

Ricardo Mosquera, User (Posts: 7)

Sep 10, 2019 10:22:09 am EDT

Support level: Free or trial
Hi Polina,

We currently have 6 agents that will be using the Remote Utilities Tool and honestly something like syncing the Address Book using Dropbox or OneDrive is not going to work. We really do not want to have to install the RU server. Is there really no other way??.

Also, would the Address Book automatically update and add a new PC when is added to AD? or do we have to manually add it?. Thanks for your help.

AD and Address Book

Ricardo Mosquera, User (Posts: 7)

Sep 03, 2019 10:59:36 am EDT

Support level: Free or trial
Viewer Ver. 6.10.10.0
Trial version

Hello Support,

Is there a way to import all host from AD to the General Address book? or do we have to do it one by one? Also, is there a way to keep Address Books sync between agents with out installing the RU server? Thanks!!

Delay on UAC pop up

Ricardo Mosquera, User (Posts: 7)

Aug 07, 2019 4:05:43 pm EDT

Support level: Free or trial
Thanks for the update Polina.

Also sorry, it seems i didn't explain myself correctly. Is there a quick way to lock/unlock Host input? If i do it the way you showed, that's 3 click i need to do in the middle of a call instead of a quick button on the menu. Some times the user is not letting go of the mouse and we have to quickly just lock the input. If there is no way, could this me added as a suggestions. Thanks!!

Delay on UAC pop up

Ricardo Mosquera, User (Posts: 7)

Aug 07, 2019 1:37:00 pm EDT

Support level: Free or trial
Hi Polina,

Any update on this?...

Also quick question. Is there a way to lock the host input (mouse/keyboard) without blanking the screen?? Please let me know. Thanks!!

Delay on UAC pop up

Ricardo Mosquera, User (Posts: 7)

Aug 06, 2019 11:46:33 am EDT

Support level: Free or trial
Hello Polina,

I did what you suggested but the issue still persists. I did notice that then UAC is on the 3rd notch (Desktop does NOT dim) the UAC pop up comes right away. But if the UAC is on the top notch (Desktop DOES dim) it takes 3-4 sec for the UAC pop up to appear.

Delay on UAC pop up

Ricardo Mosquera, User (Posts: 7)

Aug 05, 2019 5:43:03 pm EDT

Support level: Free or trial
Sorry, i am using Direct Connection.

Delay on UAC pop up

Ricardo Mosquera, User (Posts: 7)

Aug 05, 2019 4:25:27 pm EDT

Support level: Free or trial
Hello, First time posting here.

I am trying RemoteUtilities (ver. RUT 6.10.10.0) on a host and using Viewer (ver 6.10) on my PC. We are looking into changing out Remote tool software (Currently using DameWare) and when i remote to the same PC with both tools, and i do a command that requires elevation, the UAC windows takes about 5 to 7 sec to show on RU but it shows in less that a sec on DameWare. Is there something i am missing on the configuration? Please let me know, Thanks!
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