Cannot install Host Software

Alane McKInnon, User (Posts: 1)

Apr 09, 2019 9:51:02 pm EDT

Support level: Free or trial
The installer quits before it does anything and says 'The wizard was interrupted before Remote Utilities - Host could be completely installed.  Your system has not been modified.  To complete installation at another time, please run setup again.'

No matter how many times I try it, it does not work.  I have disabled anti-virus shields during the install, but that doesn't help either.

What am I missing?
Attached Files
Cannot install Host Software

Polina, Support (Posts: 1175)

Apr 10, 2019 10:00:25 am EDT

Hello Alane,

Thank you for your message.

Could you please clarify if you install the Host using the vanilla Host installer ( host6.x.msi ) or your custom Host installer?

Also, could you please send us the installation log. The installation log can be found in this location: C:\ProgramData\Remote Utilities\install.log
You can send the log file to

Looking forward to your reply.

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