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Does not show floating applications

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White Tiger, User (Posts: 2)

Mar 18, 2019 4:39:16 am EDT

Support level: Free or trial
RU does not show floating desktop applications such as PortableApps and LiberKey.
The two images show the same desktop using RU and  [censored] .
Attached Files

Polina Krasnoborceva, Support (Posts: 693)

Mar 18, 2019 9:28:31 am EDT


Thank you for your message.

Please try to enable the feature Capture alpha-blending windows:
1. In the main Viewer window right-click on the remote connection and select Properties.
2. Navigate to the Additional Properties section and select the Capture alpha-blending windows checkbox:

Here's a related guide in our Knowledge Base: https://www.remoteutilities.com/support/kb/some-windows-or-menus-are-not-visible/

Hope that helps.

White Tiger, User (Posts: 2)

Mar 19, 2019 8:23:46 am EDT

Support level: Free or trial
OK, This solve the problem.
Many thanks

Polina Krasnoborceva, Support (Posts: 693)

Mar 19, 2019 9:01:41 am EDT


I'm glad to hear it worked for you!

Don't hesitate to post another message if you have any questions

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