Community

Cannot access hosts shown as online

Eivind Knutsen, User (Posts: 1)

Mar 14, 2019 4:01:00 am EDT

Support level: Starter
Today I tried to connect to a computer. In the viewer it is shown as "Locked". When I try to connect it changes to "Offline" and a minut later its show "Locked" again.
The viewer (ver 6.8.0.1) running in Win10, and host (ver 6.10.5.0) running at Win XP Sp3.

How to connect to the host?

Conrad Sallian, Support (Posts: 2406)

Mar 14, 2019 4:05:29 am EDT

Hello Eivind,

Thank you for your message.

Please, update your Viewer to the most recent version. The problem might be caused by version mismatch between Viewer and Host.

* Website time zone: America/New_York (UTC -5)

This website uses cookies to improve user experience. By using this website you agree to our Terms of Service and Privacy Policy.