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Cannot access hosts shown as online

Support level: Starter
Today I tried to connect to a computer. In the viewer it is shown as "Locked". When I try to connect it changes to "Offline" and a minut later its show "Locked" again.
The viewer (ver 6.8.0.1) running in Win10, and host (ver 6.10.5.0) running at Win XP Sp3.

How to connect to the host?
Hello Eivind,

Thank you for your message.

Please, update your Viewer to the most recent version. The problem might be caused by version mismatch between Viewer and Host.

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