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Ever since upgrading

john Randal, User (Posts: 38)

Dec 27, 2018 5:30:55 pm EST

Support level: Free or trial
Ever since I upgraded my host and viewer the computer that have a host work for a while when a user is using them then go dormant and turn grey and the connection fails.. they never ever used to do this is the past I found out when the remote utilities failed and went dormant but the  [censored] account worked. How can I fix this? see the icon turn grey picture..
Attached Files
Ever since upgrading

Conrad Sallian, Support (Posts: 2632)

Dec 27, 2018 5:33:29 pm EST

Hello John,

Thank you for your message.

It looks like the host lost connectivity with our intermediary server. We need to examine the Host log to know for sure. You can find the Host logs in the Host installation directory .

Feel free to zip the logs and send them over to us at

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