Version 6.9.4 on host and viewer. Run through our own server.
The viewers are on English Windows OS (7-64). The hosts are in Japan, running either English or Japanese Windows OS (7-64).
1) When accessing a host that runs Japanese Win-7-64 OS, the remote printing works properly with Chrome and local apps (i.e. all of the Japanese characters print properly), but printing through the RU printer driver from IE 11 crashes and restarts IE.
2) When accessing a host that runs English Win-7-64 OS, the remote printing produces garbage characters from IE 11 (but doesn't crash it), and prints properly (Japanese characters) from Chrome and local apps.
Any suggestions for getting the RU printer to work happily with IE 11 and Japanese characters, or to pass the print spool through to the viewer computer directly to access the local viewer printers?
Thanks very much,